Frequently asked questions
Answers to common questions about using VanAssist to find caravan and RV service across regional Australia. Can't find what you need? Contact us and we'll help.
For caravan owners
How much does VanAssist cost?
VanAssist is free for caravan owners, service providers and participating caravan parks during the initial launch.
How do I find a provider?
Choose a service and enter your town or postcode. We show mobile and workshop providers based in or servicing your area, with an approximate distance and a clear "mobile service" indicator. You can contact a provider directly or register a request.
What if no provider is listed for my area?
Register your request anyway. We notify relevant providers, and your demand helps bring a provider to your area — and can trigger a service "run" when enough people in a region need help.
What is the difference between mobile and workshop providers?
Mobile providers travel to you (great when you are on the road or your van is hard to move). Workshop providers operate from a fixed location you visit. Some offer both — the listing shows which.
Is my personal information shared publicly?
No. Your name and exact contact details are never shown publicly. A provider only receives the details needed to help after you are matched and have consented. See our Privacy policy for more.
What are "unclaimed" listings?
Some businesses are listed from publicly available information so you can still find help in your area. They are clearly badged "unclaimed" and show only details the business already publishes. Always confirm directly before booking.
General
Which areas does VanAssist cover?
Every Australian state and territory, with our first on-the-ground launch in Central Queensland and the Wide Bay–Burnett region. Search any town or postcode to see who covers your area.
For caravan parks
How can our caravan park use VanAssist?
You can refer guests to trusted local services in seconds and see upcoming provider visits near your park. Partnering is free during the launch — see the For caravan parks page.
For providers
How do I join as a provider?
Visit the For providers page and register your interest. We will send your secure onboarding details. Founding-provider access is free during the launch.
Do I have to accept every job?
No. You stay in control and choose which requests and runs you take on.
How does verification work?
You can upload licences and insurance privately. Once our team verifies them, a verified badge appears on your profile. Verification confirms documents were sighted; it is not a guarantee of work.
My business is listed as "unclaimed" — can I manage it?
Yes. You can claim your listing to correct details, add services and control how you are contacted. Contact us to verify ownership.