Privacy policy
Effective 28 July 2026. This policy explains how VanAssist, operated by Glen Condren (sole trader), ABN 76 553 821 887, collects, holds, uses and discloses personal information. We aim to handle personal information consistently with the Australian Privacy Principles and comply with the Privacy Act 1988 (Cth) where it applies.
What we collect
Depending on how you use VanAssist, we may collect your name, email, phone number, account credentials, town or postcode, optional device location, caravan or vehicle details, service request details, provider business information, licences and insurance evidence, communications, consent records, saved listings, transaction records, and technical information such as IP address, browser, device, security logs and pages used.
How we collect it
We collect information directly from you, from people authorised by you, from providers and caravan parks, through website use, and from lawful public sources for clearly marked unclaimed business listings. If you provide information about another person, you must be authorised to do so.
Why we use it
We use information to operate accounts, locate and rank relevant services, process requests, connect users and providers, support service runs, verify provider evidence, respond to enquiries, prevent fraud and misuse, measure demand, improve coverage, comply with law, and send service messages. Marketing is sent only where permitted and can be stopped using the unsubscribe link or by contacting us.
Location and automated matching
Location access is optional. If allowed, coordinates are used to find nearby towns, stays and providers and to prepare map directions. Search ranking and matching may use automated rules such as service category, service area, distance, availability and verification. These tools assist discovery and do not make legal, credit, employment or insurance decisions. Provider verification and material account actions may involve human review.
Who receives information
We disclose information only as reasonably needed to providers you contact or ask us to match, authorised staff and contractors, hosting, email, security, analytics and payment providers, professional advisers, regulators and law enforcement where required, and a purchaser or successor if the business is transferred subject to appropriate safeguards. We do not sell personal information.
Public and unclaimed listings
Provider profiles may contain public business information. Unclaimed listings are identified as such and may be corrected, claimed or removed after appropriate verification. Personal service requests and customer contact details are not published as directory listings.
Overseas processing
Some technology providers may process or back up information outside Australia. Their locations can change. We take reasonable steps when selecting and managing providers and will provide further information about relevant providers on request where practicable.
Security and retention
We use access controls, encryption where appropriate, logging, backups and operational safeguards. No online system is risk free. We retain information only while needed for the purposes described, legitimate business records, dispute handling and legal obligations, then delete or de-identify it where reasonably practicable. Verification documents are restricted and should not be uploaded unless requested.
Data breaches
We assess suspected breaches and, where the Notifiable Data Breaches scheme applies, notify affected people and the Office of the Australian Information Commissioner when required.
Access, correction and deletion
You may request access to or correction of your personal information. You may also ask us to delete information, although legal, security, fraud-prevention and record-keeping obligations may require some information to be retained. We may need to verify your identity before acting.
Children
VanAssist is not directed to children under 18. A parent or guardian should contact us if they believe a child has provided personal information without appropriate authority.
Cookies and external services
Essential cookies support security, sessions and preferences. Optional analytics or advertising technologies will be used only as disclosed and subject to applicable consent choices. External maps, websites and payment services have their own privacy practices.
Complaints and contact
Contact support@vanassist.com.au with privacy questions or complaints. We will acknowledge and investigate the matter within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
Changes
We may update this policy as the service or law changes. Material changes will be identified on this page and, where appropriate, notified directly.